FAQ

We have a duty of care to report all positive results to Public Health Netherlands so they are aware of all cases in the Netherlands. We also have to share your details with the GGD track and trace, so you may be contacted separately to discuss your recent movement and contacts.

We will email you your test results to the email-address you have provided at the time of booking. All clients having a rt-PCR test or Antigen test will get a complementary Covid-certificate, which can be used as proof of your result or for International travel purposes. When you test in the morning, you’ll have your PCR test result the same evening around 9 pm/21 o’clock. The result of an Antigen test takes less than 1 hour.

Please note that the QR code on this travel certificate is no part of the European Digital Covid Certificate (EU DCC). So, for entrance to a restaurant or museum in Europe our company does not provide a QR code. For this matter, please visit www.testenvoortoegang.nl for a test location near your hotel that does provide a QR code in the European Digital Corona Certificate Check application (EU DCC).  

In short, our travel certificate is only for traveling to another country and not for a QR code to enter an event or restaurant in Holland or Europe. The QR code on our certificate can be read with a normal scan and not with the European Corona Check application.

Covid-19 virus is the name given to the new coronavirus which is an infectious disease. Covid-19 outbreak started in China in 2019 and rapidly spread around the world. New variants are being discovered due to the high infection rates still.

The virus is spread by close contact with an infected person who can be infectious for a number of weeks before even realising they are unwell themselves. The person may go on to develop a new, continuous cough which will also spread the virus to others through breathing, coughing or sneezing directly onto others or onto surfaces that are then touched by others.

The main symptoms of coronavirus (covid-19) are:

* a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
* a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours
* a loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal

People usually experience at least one of these symptoms if they are symptomatic. It is important to remember that 1 in 3 infected are asymptomatic and will not experience any symptoms at all.

There are many things you can do to stop the spread of coronavirus:
* Wash your hands with soap and water often – do this for at least 20 seconds
* Use hand sanitiser gel if soap and water are not available
* Wash your hands as soon as you get back home
* Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
* Put used tissues in the bin immediately and wash your hands afterwards
* Do not touch your eyes, nose or mouth if your hands are not clean